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Happy Flowers Miami - Miami, FL florist
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Return and Refund Policy

Thank you for choosing Happy Flowers Miami for your floral needs. Please read the following terms carefully regarding our return and refund policy:

1. All Sales Are Final

As a purchaser of items from Happy Flowers Miami, you agree that all sales are final.

2. Perishable Nature of Flowers

  • Returns are only accepted under specific circumstances.
  • Please report any issues within 24 hours of delivery. If contacting us after business hours, leave a detailed message with your contact information, and we will promptly respond on the next business day.
  • We gladly replace damaged items affected during shipping.
  • Due to the perishable nature of items, refunds are not issued. However, if the issue cannot be resolved, an in-store credit may be provided.
  • Returns are accepted based on quality concerns only; personal preferences regarding the arrangement are not grounds for return.

3. Recipient's Responsibility

It is the recipient's responsibility to promptly water the flowers and follow care instructions to ensure their longevity.

4. Ordering for Someone Else

When ordering flowers for someone else, please choose items that align with their preferences. Style preferences alone are not valid grounds for returns.

5. Substitutions and Availability

  • Happy Flowers Miami reserves the right to substitute blooms with a similar "look" and feel without prior consultation, ensuring the arrangement closely matches the advertised picture.
  • If you require a specific product, please call and check for its availability.

6. Card Messages and Delivery Times

  • If no name is specified for the "card message," we will include the name of the sender.
  • Delivery times are generalized to "morning" and "afternoon." For timed deliveries, please contact our designers to make specific arrangements.

7. Recipient's Availability

  • It is the sender's responsibility to ensure the recipient will be at the delivery location on the specified date.
  • Unexpected recipient unavailability is not cause for refund or exchange, as we fulfill our obligation by delivering on the requested date without prior confirmation.

We appreciate your understanding of these policies, designed to provide you with the best possible floral experience. If you have any questions or concerns, please contact us at (786) 571-2036.

Thank you for choosing Happy Flowers Miami.